Cultural Competence 4: How to Perform Strategic Mediation

SKU#: 34 Cultural Competence 4
Special Price $40.00 Regular Price $50.00
In stock

A simple five-step protocol to follow when the interpreter interrupts a session due to a breakdown in communication.

Course length:  1.5 hours  

Course access period: 60 days from purchase date

Once purchased, course access cannot be paused. 

Course completion requirements: Pass one exit test (score of 70% or above).

Certificate: Downloadable certificate available immediately upon passing the exit test.


  • Certification Commission for Healthcare Interpreters (CCHI): 1.5 CCHI CE hours
  • Maryland Court Interpreter Program: 1.5 CE credits
  • Ontario Council on Community Interpreting: 1.5 OCCI PDUs

Learning objectives:

After completing this course, you will be able to:

  • Intervene effectively as an interpreter by performing the five steps of the Strategic Mediation Model.
  • Evaluate professional and unprofessional behavior by interpreters who intervene during the interpreted session.

What you will get:

  • Your video instructor: Marjory A. Bancroft, MA
  • 10 interactive exercises, including self-recording for strategic mediation; self-assessment; and two role plays in 9 language pairs
  • The ability to interrupt a session quickly and effectively by following a simple five-step model
  • The confidence to tackle challenging situations while remaining calm by knowing exactly the steps to follow
  • Sections from The Community Interpreter®: An International Textbook and The Medical Interpreter: A Foundation Textbook for Medical Interpreting
  • Course completion certificate

 How this lesson will improve your practice:

You will:

  • Know just what steps to take during a communication breakdown.
  • Memorize and practice those steps until they become automatic.
  • Feel—and appear—more confident and professional.
  • Have a clear plan for taking action, resulting in communication disruptions feeling less confusing and stressful.
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