Cultural Competence 4: How to Perform Strategic Mediation

Course length:  1.5 hours  

Course access period: 60 days from purchase date

Once purchased, course access cannot be paused. 

Course completion requirements: Pass one exit test (score of 70% or above).

Certificate: Downloadable certificate available immediately upon passing the exit test.

CEUs:

• Certification Commission for Healthcare Interpreters (CCHI): 1.5 CCHI CE hours
• Maryland Court Interpreter Program: 1.5 CE credits
• Ontario Council on Community Interpreting: 1.5 OCCI PDUs

Learning objectives:

After completing this course, you will be able to:

• Intervene effectively as an interpreter by performing the five steps of the Strategic Mediation Model.
• Evaluate professional and unprofessional behavior by interpreters who intervene during the interpreted session.

What you will get:

• Your video instructor: Marjory A. Bancroft, MA
• 10 interactive exercises, including self-recording for strategic mediation; self-assessment; and two role plays in 9 language pairs
• The ability to interrupt a session quickly and effectively by following a simple five-step model
• The confidence to tackle challenging situations while remaining calm by knowing exactly the steps to follow
• Sections from The Community Interpreter®: An International Textbook and The Medical Interpreter: A Foundation Textbook for Medical Interpreting
• Course completion certificate

 How this lesson will improve your practice:

You will:

• Know just what steps to take during a communication breakdown.
• Memorize and practice those steps until they become automatic.
• Feel—and appear—more confident and professional.
• Have a clear plan for taking action, resulting in communication disruptions feeling less confusing and stressful.