Cultural Competence 2: When Should Interpreters Intervene?

SKU#: 31 Cultural Competence 2
Special Price $40.00 Regular Price $50.00
In stock

A guide for interpreters on how to make the decision to interrupt a session if communication breaks down—a tricky decision with many potential consequences.

Course length:  1.5 hours  

Course access period: 60 days from purchase date

Once purchased, course access cannot be paused. 

Course completion requirements: Pass one exit test (score of 70% or above).

Certificate: Downloadable certificate available immediately upon passing the exit test.


  • Certification Commission for Healthcare Interpreters (CCHI): 1.5 CCHI CE hours
  • Maryland Court Interpreter Program: 1.5 CE credits
  • Ontario Council on Community Interpreting: 1.5 OCCI PDUs

Learning objectives:

After completing this course, you will be able to:

  • Apply four decision-making criteria to assess whether or not to intervene based on potential consequences for end users.
  • Use the CHIA ethical decision-making guidelines to help you decide whether or not to intervene during an interpreted session.

What you will get:

  • Your video instructor: Madap Sharma, MA
  • 9 interactive exercises, including one based on an ethical decision-making protocol, 5 audio stories and a role play in 9 language pairs
  • Practical knowledge to help interpreters make quick, effective decisions about whether or not to intervene
  • A clear understanding of potential consequences when you intervene
  • Tools to make decisions about whether or not to interrupt the encounter
  • Sections from The Community Interpreter®: An International Textbook and The Medical Interpreter: A Foundation Textbook for Medical Interpreting
  • Course completion certificate

 How this lesson will improve your practice:

You will:

  • Have a deeper understanding of whether or not you should interrupt the session when communication breaks down and why that decision matters.
  • Have clear and simple steps to follow to help you make the decision.
  • Know how to assess a complicated situation quickly.
  • Forever remember the important advice: “When in doubt—stay out!”
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