Cultural Competence 3: How to Intervene as an Interpreter

SKU#: 33 Cultural Competence 3
Special Price $40.00 Regular Price $50.00
In stock

Clear guidance on how to write, practice and deliver “scripts” for what to say as an interpreter when communication breaks down during the encounter.

Course length:  1.5 hours  

Course access period: 60 days from purchase date

Once purchased, course access cannot be paused. 

Course completion requirements: Pass one exit test (score of 70% or above).

Certificate: Downloadable certificate available immediately upon passing the exit test.


  • Certification Commission for Healthcare Interpreters (CCHI): 1.5 CCHI CE hours
  • Maryland Court Interpreter Program: 1.5 CE credits
  • Ontario Council on Community Interpreting: 1.5 OCCI PDUs

Learning objectives:

After completing this course, you will be able to:

  • Develop basic scripts for performing strategic mediation in common situations in community and medical interpreting.
  • Assess the quality of strategic mediation scripts for interpreters based on three criteria: brevity, accuracy and effectiveness.

What you will get:

  • Your video instructor: Carola E. Green
  • 7 interactive exercises, including self-recording of mediation scripts; mediation script-writing; and a role play in 9 language pairs
  • A clear and simple plan for what interpreters can say when communication breaks down
  • Sample interpreter mediation scripts for common communication breakdowns.
  • Sections from The Community Interpreter®: An International Textbook and The Medical Interpreter: A Foundation Textbook for Medical Interpreting
  • Course completion certificate

How this lesson will improve your practice:

You will:

  • Know what to say, and how to say it, when something goes wrong during an interpreted session.
  • Practice basic scripts that you can adapt for your own use.
  • Feel more confident (and less confused) by knowing what to say when communication breaks down.
  • Appear and feel poised, polished and professional by using “mediation scripts” for communication breakdowns.
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