Cultural Competence 3: How to Intervene as an Interpreter

Course length:  1.5 hours  

Course access period: 60 days from purchase date

Once purchased, course access cannot be paused. 

Course completion requirements: Pass one exit test (score of 70% or above).

Certificate: Downloadable certificate available immediately upon passing the exit test.

CEUs:

• Certification Commission for Healthcare Interpreters (CCHI): 1.5 CCHI CE hours
• Maryland Court Interpreter Program: 1.5 CE credits
• Ontario Council on Community Interpreting: 1.5 OCCI PDUs

Learning objectives:

After completing this course, you will be able to:

• Develop basic scripts for performing strategic mediation in common situations in community and medical interpreting.
• Assess the quality of strategic mediation scripts for interpreters based on three criteria: brevity, accuracy and effectiveness.

What you will get:

• Your video instructor: Carola E. Green
• 7 interactive exercises, including self-recording of mediation scripts; mediation script-writing; and a role play in 9 language pairs
• A clear and simple plan for what interpreters can say when communication breaks down
• Sample interpreter mediation scripts for common communication breakdowns.
• Sections from The Community Interpreter®: An International Textbook and The Medical Interpreter: A Foundation Textbook for Medical Interpreting
• Course completion certificate

How this lesson will improve your practice:

You will:

• Know what to say, and how to say it, when something goes wrong during an interpreted session.
• Practice basic scripts that you can adapt for your own use.
• Feel more confident (and less confused) by knowing what to say when communication breaks down.
• Appear and feel poised, polished and professional by using “mediation scripts” for communication breakdowns.